NOW Biotin

Our online Supplement Store uses Canada Post, FedEx, Canpar & UPS for shipping in Canada. All international purchases are shipped via Canada Post & USPS. All orders are shipped within 24 hours of purchase Monday to Friday.

Orders over $100 in Ontario & Quebec

Order over $150 across Canada & Other Countries

Orders over $150 in the USA

Our online Supplement Store offers Same Day Delivery across the GTA & Surrounding areas.

Orders over $100 FREE
Orders below $100 cost $10

HOW DOES IT WORK?

All purchases made before 12:00 PM will be delivered SAME DAY to over 250,000 postal codes across the GTA and surrounding areas.

Customers will receive a text notification once the package is picked up from our warehouse along with a tracking link and an estimated time of delivery when the driver is on the way to you.

If you are not available to receive your package a second attempt will be made the following day. You would be responsible to communicate with the courier driver by responding to their text messages.

all packages returned to our warehouse due to inability to deliver will have a $10 fee plus 10% restocking fee.

Once your package is picked up, any changes to delivery would need to be communicated directly with your Courier driver. They will do their best to accommodate any changes but this is not guaranteed.

In store pick up is offered at all of our retail locations across the Greater Toronto Area. Simply select the closest retail location you would like to pick up your order from at check out.

In store pick up turnaround time is 24 hours from purchase time for orders placed before 5:00pm Monday to Friday. We currently do not offer next day pick up on the weekends. Delays may occur on long weekends and sale dates.

One of our retail associates will contact you as soon as your parcel arrives at your selected picked up location.

All orders shipped from My Supplements are insured up to $100.00 on tracked packages only free of charge.

If you are looking to make changes to your order, please contact us as soon as possible. We are only able to make adjustments to orders before they are shipped or sent out for delivery. Once the package has left the warehouse we will not be able to accommodate any changes to your order.

Any changes after the product is shipped must be at the shipping cost of the customer. Customers will be sent replacements ONLY when we have received the original products.

Email: web@mysupplements.ca
Tel: 1 905 216 0300

Order cancellations must be completed prior to the products being sent out. Once the package has been shipped we will not be able to offer any solutions until the package has been received back at our warehouse. All return shipping will be at the buyers cost.

It's not worth it to get something unaffordable at your local supplement shop or to wait for a sale on the supplements you've been searching for when making an online purchase. If you find a local retailer in our markets selling supplements, we will match the price and take an extra 5% off your purchase. Our customer service team is dedicated to ensure that you have the best experience possible when you shop with My Supplements.

For price matches online please contact us before making your purchase.

Email: web@mysupplements.ca
Tel: 1 905 216 0300

If an error was made during fulfillment of your shipment please notify us within 48 hours from delivery. Our team will get in contact with you within 24 hours to make things right.

Email: web@mysupplements.ca
Tel: 1 905 216 0300